Order & FAQ
Ordering and Terms
Your order may be placed
by phone at +86-519-85508997 Ext 612; +86-519-85508996
Fax +86-519-85508997 EXT:608
or by mail: email@example.com with a 30% deposit.
Balance due is payable upon delivery
or when the furniture is shipped.
How do I pay by check?
To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "View Cart" button and type in your name and address. Then click on the "Update" button. Simply print out the web page and mail it to us at the address above.
What about assembly?
Much of our furniture is assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States.
How will my furniture ship?
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 15% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by Everything Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Can you customize the furniture?
Yes. We can get any of our furniture customized.
Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!